Help Center
How can we help?
Browse answers by topic, search the knowledge base, or talk to a human — the DuaFx support team covers every market session, 24/5.
Browse by Topic
Six categories, every answer
The most-read questions in each category — every one answered in full on the FAQ page.
Getting Started
From first visit to first trade.
Account & Verification
Identity, documents and account settings.
Deposits & Withdrawals
Funding methods, timing and fees.
Trading & Platforms
Orders, instruments and the platform suite.
Security
How your funds and data are protected.
Fees & Pricing
Spreads, commissions and swaps in plain terms.
Talk to Us
Prefer a human? So do we.
Real support from people who trade — no ticket black holes, no scripted answers.
support@duafx.com
Replies within one business day
Phone
+971 58 171 8786
Sunday – Friday, 24/5 (market hours)
+971 58 171 8786
Message us during market hours
Live chat
In the client portal
Fastest for account-specific queries
Supported from your first question onward
Open an account knowing help is one message away — every market session, in plain language, from a team that trades too.